Refund policy

Last updated: November 1, 2026

MXS Reborn is a digital download that activates on your PC, so refunds are limited. Email support@mxsreborn.com within 14 days of purchase, from the address you paid with, and we'll refund you in full if:

• your copy hasn't been activated yet (you haven't started the game with it installed), or
• it won't run on your PC and we can't get it working together.

A copy that has been activated and works can't be refunded. If you're unsure whether your PC can run it, check the requirements before you buy, or ask us first.

How refunds work

• We can see whether a copy has been activated, but we never see your registration key.
• Refunds go back to your original payment method through Stripe. They usually arrive within 5 to 10 business days.
• After a refund, the copy can no longer be downloaded or activated, and you agree to delete it.
• Refunds aren't available for a copy that was shared with someone else or locked to a different registration.

Changing PCs or registration

Your copy locks to the MX Simulator registration it first runs on. Reinstalling on the same registration always works. If your registration key changes, contact us and we'll reset the lock.